This Privacy Policy explains how Dalmar City Bus ("we," "us," or "our") collects, uses, and protects your personal information when you use our services, visit our website, or interact with us in any way. By using our services, you consent to the practices described in this policy.
Dalmar City Bus is committed to protecting the privacy and personal data of our customers, partners, employees, and all individuals who interact with our organization. We recognize the importance of privacy and are dedicated to handling personal information responsibly.
This Privacy Policy applies to all personal information collected through:
- Our website and online booking platforms
- Our branch offices and physical ticket counters
- Our mobile applications and digital services
- Customer service interactions via phone, email, or in person
- Transportation services, cargo handling, and travel arrangement services
We encourage you to read this policy carefully. If you have any questions, you can contact us at any time using the contact details provided at the end of this document.
We collect different types of information depending on the services you use and how you interact with us.
2.1 Personal Identification Information
- Full name and date of birth
- National ID or passport number
- Phone number and email address
- Physical address and city of residence
- Emergency contact information
2.2 Booking and Travel Information
- Origin and destination of travel
- Travel dates and seat preferences
- Cargo shipment details (weight, dimensions, contents)
- Payment method and transaction records
- Booking reference numbers and ticket IDs
2.3 Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referral URLs and search terms
Note: We only collect information that is necessary to provide our services and improve your experience. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or biometric data unless required by law.
We use the personal information we collect for the following legitimate purposes:
3.1 Service Delivery
- Processing and confirming your bus ticket bookings
- Managing cargo and freight shipment logistics
- Processing visa applications and travel document requests
- Organizing Hajj, Umra, and international travel packages
- Issuing receipts, invoices, and booking confirmations
3.2 Customer Communication
- Sending booking confirmations and trip reminders via SMS or email
- Notifying you of schedule changes, cancellations, or delays
- Responding to your inquiries and customer support requests
- Sending important service updates and announcements
3.3 Business Operations & Improvements
- Analyzing travel patterns to improve route planning and scheduling
- Monitoring and improving website performance and user experience
- Preventing fraud and ensuring the security of our services
- Complying with legal and regulatory obligations
3.4 Marketing (with your consent)
- Sending promotional offers, special deals, and newsletters
- Informing you about new services and branch locations
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option in any marketing email.
We take your privacy seriously and do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
4.1 Service Partners
We may share necessary information with trusted third-party service providers who help us deliver our services, including:
- Payment processing companies for secure transaction handling
- Airlines and travel partners for flight bookings
- Hotels and accommodation providers for Hajj/Umra packages
- Government agencies for visa processing and documentation
4.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, including:
- Compliance with Somali laws and regulations
- Law enforcement requests in connection with criminal investigations
- Prevention of fraud or illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred to the successor entity. We will notify you of any such change.
We never sell your personal data to advertisers or data brokers. Any third party that receives your data is contractually bound to protect it in accordance with this policy.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encrypted storage of sensitive personal and financial data
- Secure HTTPS connections for all web-based data transmission
- Restricted access controls — only authorized personnel can access personal data
- Regular security audits and vulnerability assessments
- Staff training on data privacy and security best practices
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any data breach that may affect your personal information.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. The types of cookies we use include:
- Essential Cookies: Required for the website to function properly, such as session management and security.
- Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
- Functionality Cookies: Remember your preferences and settings for future visits.
- Analytics Cookies: Used to analyze website traffic and improve our digital services.
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.
You have the following rights regarding your personal information held by Dalmar City Bus:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal obligations.
- Right to Restriction: Request limitation on how we use your data in certain circumstances.
- Right to Portability: Request your data in a structured, machine-readable format.
- Right to Object: Object to the processing of your data for marketing or profiling purposes.
- Right to Withdraw Consent: Withdraw consent for any processing based on your consent at any time.
To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations. Retention periods include:
- Booking records: Retained for 5 years for accounting and dispute resolution purposes.
- Customer account data: Retained for the duration of your account plus 2 years after closure.
- Transaction records: Retained for 7 years in accordance with financial regulations.
- Marketing preferences: Retained until you opt out or request deletion.
- Website analytics data: Retained for 24 months in aggregated, anonymized form.
Once the retention period expires, we securely delete or anonymize your personal data.
Our services are not specifically directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have inadvertently collected such information, we will promptly delete it.
If a minor is traveling on our services, their booking must be made by a parent or legal guardian who is responsible for providing accurate information and consenting to this Privacy Policy on the child's behalf.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Post the updated policy on this page with a revised "Last Updated" date
- Notify registered customers via email or SMS where feasible
- Display a prominent notice on our website homepage for 30 days
We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.